• Personal Data means any information relating to an identified or identifiable natural person, including but not limited to names, contact information, identification numbers, location data, and online identifiers.
• Data Subject means an individual whose personal data is processed on the Platform.
• Processing includes any operation performed on personal data, such as collection, recording, storage, modification, retrieval, use, disclosure, or erasure..
• Third Party means any person or entity other than the Data Subject, Expert Listing, or our authorized data processors.

We only process your personal data based on at least one of the following lawful bases:

• Your explicit consent;
• Processing is necessary for the performance of a contract;
• To comply with a legal obligation;
• For legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

We may collect the following categories of personal data:

• Identification Data:Full name, phone number, email, national ID (e.g., NIN, BVN);
• Demographic Data:Age, gender, location;
• Property Data: Information relating to properties listed, rented, or owned;
• Usage Data:Browsing activity, session logs, IP address, device information;
• Communication Data:Messages, reviews, support queries;
• Payment Data:Card or account details processed through third-party gateways (we do not store full card details);

We use your personal data only for specific, lawful purposes, to:

• Provide, maintain, and improve the Platform;
• Facilitate user verification and identity checks;
• Match users with relevant listings or service providers;
• Process payments and invoices;
• Enforce our terms and policies;
• Comply with legal and regulatory obligations;
• Send service updates, transaction alerts, and (where permitted) marketing communications.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected as stated above or to comply with legal, regulatory, accounting, or reporting obligations. For example:

• Identity data may be retained for up to 7 years under AML requirements;
• Communication logs may be retained for customer support and audit purposes for up to 24 months;
• Property data may be anonymized after account closure

We may share your personal data with:

• Service providers: Hosting, analytics, payment processors, and KYC vendors under strict confidentiality obligations;
• Other users: When necessary for transactions (e.g., sharing contact info with a landlord or artisan);
• Regulatory or legal authorities: In response to lawful requests or for compliance;
• Corporate affiliates or acquirers: In the event of a reorganization, merger, or sale.

We do not sell personal data to third parties.

If we transfer your personal data outside Nigeria or the European Economic Area (EEA), we will ensure it is done under NDPA Safeguards and apply adequate protection through:

• Adequacy decisions;
• Standard contractual clauses;
• Data processing agreements;
• Explicit consent where required.

Subject to applicable law, you have the following rights:

• Right to access your personal data;
• Right to rectify inaccurate or incomplete data;
• Right to withdraw consent at any time (without affecting prior processing);
• Right to erasure (“right to be forgotten”);
• Right to data portability;
• Right to lodge a complaint with the Nigeria Data Protection Commision (NDPC) or other relevant authority.

Requests to exercise these rights may be made via our contact details below.

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption in transit and at rest;
• Access control and authentication protocols;
• Routine vulnerability scans and audits;
• Data minimization and role-based access controls.

We may use cookies and similar technologies to:

• Enhance site functionality;
• Remember user preferences;
• Analyse usage trends;
• Serve personalized content and ads (where legally permitted).

You can manage cookie preferences in your browser settings or within the app.

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us immediately and any profile found to have erroneously registered as a platform will be deleted or disabled instantly.

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or Platform notifications. Continued use of the Platform constitutes as consent and acceptance of the revised policy.

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Data Protection Officer (DPO)

Expert Listing Limited
HSE C, Alternative Route, Off Chevron Drive, Lekki, Lagos State, Nigeria.

Email: privacy@expertlisting.com